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Privacy Policy

At Aaliya, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

Information We Collect

When you visit our website, we may collect certain information about you, including:

  • Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
  • Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors like PayHere.
  • Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
  • Communication data when you contact us through email, WhatsApp, or other communication channels.

Use of Information

We may use the collected information for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests.
  • To personalize your shopping experience and present relevant product recommendations and promotions.
  • To improve our website, products, and services based on your feedback and browsing patterns.
  • To detect and prevent fraud, unauthorized activities, and abuse of our website.
  • To comply with legal obligations and protect our rights and interests.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments (such as PayHere), and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure socket layer (SSL) technology, and regular security audits. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. Cookies help us:

  • Remember your preferences and shopping cart contents
  • Improve website performance and functionality
  • Analyze user behavior to enhance our services
  • Provide personalized content and recommendations

You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Withdraw consent for data processing
  • Request a copy of your personal data
  • Object to certain types of data processing
  • Request restriction of processing in certain circumstances

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer needed, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.